Improve Digital Government Experience to Win Citizen Trust

The digital government experience these days is one of the most critical factors determining a government’s trustworthiness.

It’s more than just a website with a nice design and fancy features.

The experience you build for citizens should combine convenience, transparency and trust.

It starts with building trust by improving digital services and making them easy to use.

Then you can focus on increasing convenience through new features like mobile apps or self-service portals, so people don’t have to wait in line at their local office.

And finally, you need to make sure your digital government experience is transparent by publishing information online, allowing citizens to access it whenever they want — whether at work, on their phone, at home or on vacation.

Source: https://lnkd.in/dFMGcfgt

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