As a thought-leader and author of publications in the areas of citizen centricity and digital government Mohammad is frequently requested to speak, moderate or be a panel member at top tier global events on topics such as future of governments, humanizing technology, exponential digital transformation in government, cross sector collaboration, citizen-centered governance, and design thinking in public policy.

Some of the articles and publications he has authored include: “Digital is great but exclusion isn’t – make data work for driving better digital inclusion” published in Harvard Business Review, “Holistic Digital Government” published in the MIT Technology Review, “Want To Make Citizens Happy – Put Experience First” published in Forbes Middle East and others such as “Bringing Purpose to Digital in Government”, “How Digital is Changing the Way We Listen to Customers”, “How Can GCC Governments Sustainably Deliver Better Citizen Experiences”, “What is the Cure for a Better Patient Experience in the GCC”, “Application of the Global Star Rating System for Public Services” and “Enhancing Citizen Experience”.

Moving from insights to execution Mohammad has designed and catalyzed transformational public sector initiatives in several areas including, national digital government transformation, national digital government services models and national citizen experience measurement strategies.