Digi 14


#ArtificialIntelligence can improve how people use #tech

In 2019, a survey found that just 13% of state governments in the US reported using artificial intelligence in some non-core part of their operations.

This survey yielded very different results three years later, with 60% of respondents reporting that #AI is currently in use in their enterprise.

This change can be attributed to the recent spike in government service demands.

When the Covid-19 pandemic hit, the states were forced to find new ways to cope with overwhelming citizen needs.

With the combined power of artificial intelligence, natural language processing and machine learning, #chatbots managed to increase operational efficiency and citizens’ satisfaction.

#digitalservices #digitalpublicservices #digitalgovernment #digitalgovernments #digitalisation #digitalization #digitaltransformation