Transforming the citizen experience with a customer-centric #digitalstrategy

Governments across the world are focused on fulfilling the ever-increasing demands emerging from the current and future generations.

If leaders want to enable their #economy and give their citizens a brighter future, they need to stop wasting time and money trying to shoe-horn large #legacyplatforms into smaller solution spaces. Large and significant challenges require radical ideas and solutions.

The legacy should be a memory. That’s why #publicagencies need to focus on data-driven solutions to provide outstanding customer service and enable their workforce with the tools that they need to quickly integrate, adapt and collaborate.

#digitalisation #egovernment #cyberresilience #covid #cybersecurity #resilience #informationtechnology

Source: https://www.americancityandcounty.com/2021/06/02/transforming-the-citizen-experience-with-a-public-sector-customer-centric-digital-strategy/