To get digital services right, the government needs to stay crisis-ready
WEDNESDAY, 05 MAY 2021
To get digital services right, the government needs to stay crisis-ready
One of the questions that US Digital Response mostly gets nowadays is: “What should we be doing now to improve our #digitalservice delivery over the next decade?”
The answer they give resonates so well with what I think. “Stay in crisis mode just a little while longer.”
Getting digital service delivery right goes beyond buying the ideal vendors’ ideal checklist or upgrading a system from one language to another.
It is a way of working – one where governments can use #technology to respond to the needs of their community at the speed that they arise.
So, when a government starts planning its digital service investments, it’s best not to give up on the strategies that carried them through 2020 and into 2021.
Do you agree?
Source: Jessica Cole article at StateScoop
#digitalservices #digitalserviceinvestments #digitalgovernment #USdigitalresponse