In #singapore, a new #AI #chatbot will handle citizen’s feedback about municipal issues

As part of the National Artificial Intelligence (AI) strategy published in 2019, the country has launched the #OneService Chatbot on WhatsApp and Telegram.

This new solution will enable citizens to submit cases about any issue and provide additional information about them, and the chatbot automatically analyses the feedback and categorises submissions by type ( something that was done manually before.)

The initiative is one of many that Singapore has taken, and it maps out how the country will deploy #artificialintelligence to digitally transform the economy and improve lives.

#digitaleconomy #digital #technology #machinelearning #ai #bigdata #deeplearning #singapore #e-singapore #egov #egovs

Source: https://www.straitstimes.com/singapore/consumer/new-ai-chatbot-will-direct-residents-feedback-on-municipal-issues-to-agencies