Under this policy, the #government plans to save more than 2 million euros (Dhs1bn) in five years’ time by eliminating nine million customer visits per year to service centres at government departments.
It plans to provide citizens with a range of services,
– including 100% proactive and automated services,
– 90% integrated services,
– and 90% customer service without the physical presence of citizens.
The government’s projects include an initiative to provide a fully digitally-enabled customer experience, such as by allowing citizens to use the UAE Pass to access any #governmentalservices.
Under this policy, the #government plans to save more than 2 million euros (Dhs1bn) in five years’ time by eliminating nine million customer visits per year to service centres at government departments.
It plans to provide citizens with a range of services,
– including 100% proactive and automated services,
– 90% integrated services,
– and 90% customer service without the physical presence of citizens.
The government’s projects include an initiative to provide a fully digitally-enabled customer experience, such as by allowing citizens to use the UAE Pass to access any #governmentalservices.
#digitaldubai#edubai#digitalservices#digitalpublicservices#services360